Who is Phil?

Speaker and thought leader in the field of customer centricity

Customer behavior is changing rapidly in the digital age. New communication channels have turned the tables, placing control of the dialogue squarely into the customers' hands. This, combined with ever-higher customer expectations, is exploding existing business models: purchase decisions are being made long before classic marketing techniques ever have a chance to exert any influence.

In this context, Phil helps organizations to visualize their business processes and customer interactions – from their customers' perspective. Whether in German or in English, his keynotes on the topic are eye-opening and challenging, full of straightforward (but iconoclastic) truths that will set you thinking about the validity of your own organization's customer strategies.

While he delights the public with his natural enthusiasm and positive energy, his arguments are based on 30+ years' solid experience – a curriculum of success working with over 300 companies around the world to develop customer intelligence strategies and implement the requisite underlying business initiatives and IT infrastructures

Download Phil’s profile

Customers

Phil’s experience encompasses work with clients around the world, across virtually all industries and ranging in size from mega-corporations to start-ups.

The common theme: first, understanding the customer experience from the customer’s perspective, then creating strategies and activities to ensure interactions that delight.

What they say about Phil

We loved your presentation at the Sugar CRM Acceleration Event in London - extremely interesting, valuable and practical insights.
Participant, Sugar CRM Acceleration in London
Phil's opening keynote vitalized the audience. The combination of Phil Winters opening along with Gary Hamel closing worked extremely well.
Conference Organizer, IDC
Highly rated content and speaker. The kind of best practices our customers want.
Executive Conference Organizer, Gartner
The Customer Impact Agenda Workshop: An innovative approach that provided a solid base for our diverse world-wide management team to gain a common understanding of and focus on our customers.
Senior Director, Portfolio Management, The Economist, England
Thank you very much not only for the excellent presentation that you gave but also for the incredible support throughout the whole day. Your presence and buoyant spirits lifted the event to a much higher level than we could ever have achieved alone.
General Manager EMEA, Sugar CRM
Refreshing, relevant, and immediately actionable. Our participants rated Phil Winters with top marks.
Charlotte Kosicki, Management 'Deutscher Vertriebs- und Verkaufsleiter, Kongress 2013