Customer Perspectives
Take a critical look at your business – from your customers’ point of view.
Customer Journey ManagementCreating and Implementing the Customer Perspective
http://www.ciagenda.com/customer-journey-management 
Customer IMPACT Qualification ProgramSupporting Successful Workshops
http://www.ciagenda.com/customer-impact-qualification-program 
Customer IMPACT Agenda - An IntroductionDownload PDF
http://www.ciagenda.com/sites/default/files/assetfiles/customerimpactagendabookt...